Gnome Support

Need help with your account, a listing, an order, or a safety concern? Email daniel@boonesystems.com.

Account help

If you cannot sign in, email us from the address on your Gnome account. If you want to permanently delete your account and data, use the public account deletion page or open the Gnome app and go to Profile → Settings → Delete my account.

Listings, Markets, and orders

Include the listing title, Market name, order details, and the email on your account when you write in. Payments between neighbors are arranged directly with the seller; Gnome does not collect card numbers or settle payments for marketplace orders.

Safety reports

Every listing, Market, and pickup conversation in the app has report and block controls. For urgent help with objectionable content, harassment, or a pickup that feels unsafe, email us with the listing or Market name and any relevant details. Do not include payment card numbers or private account passwords.

AI features

The Garden Planner and listing assistant are assistive tools. They can be wrong, so check seed packets, product labels, local rules, and your county extension office before acting on planting, food-safety, or pesticide-related advice.

Policies

Review the Terms, Privacy Policy, and Trust & Safety page for more detail about what Gnome collects, what stays private, and what is not allowed.